Privacy Policy

Updated Date: April 23, 2025
Effective Date: April 24, 2025

 

As the operator of this service, we always prioritize the security of your personal information. We will protect your personal information and privacy in accordance with the provisions of laws and regulations. Here, we sincerely recommend that you carefully read and understand this Privacy Policy before using our products and related services, so as to make an appropriate choice.

 

Summary

We will introduce to you how we handle personal information in different scenarios through this Privacy Policy. When you open or use the product, we will process relevant information to achieve the functions and services you choose to use or to comply with the requirements of laws and regulations. Except for the information necessary to achieve the basic functions and services of the product and the information required by laws and regulations, you can refuse us to process other information. However, this may prevent us from providing the corresponding functions and services. We will explain the relevant situations item by item in the Privacy Policy. The important terms related to your personal information rights and interests are highlighted in bold. Please pay special attention.

 

You should fully understand and agree to this policy before using the relevant products or services. If you start using our various products or services, it means that you have fully understood and agreed to this policy.

 

The following text will help you understand in detail how we collect, use, store, transfer, disclose, and protect personal information, as well as how to query, correct, supplement, delete, copy, and transfer personal information. The important content related to your personal information rights and interests is highlighted in bold. Please pay special attention.

 

1. How We Collect and Use Personal Information

2. How We Use Cookies or Similar Technologies

3. How We Share, Transfer, and Publicly Disclose Personal Information

4. Managing Your Personal Information

5. Protection of Minors' Personal Information

6. How We Protect the Security of Personal Information

7. How We Store Personal Information

8. Revision of the Privacy Policy

9. Contact Us

10. Specific Region Provisions

 

1. How We Collect and Use Personal Information

During the process of your using our services, we will collect the information you actively provide when using the services or the information generated due to using the services in the following ways. This information is used to provide and optimize our services for you and to ensure the security of your usage environment.
1.1 You can directly use our services after downloading and installing the product.
Some products have set up an account function for your convenience. You can log in and use our products with third - party accounts (Facebook, Line, WeChat, QQ, Apple account). You will authorize us to obtain the public information registered on the third - party platform (profile picture, nickname, and other information you authorize), which is used to bind to the account of our product, allowing you to directly log in and use our products and related services. If you refuse to consent to our obtaining the information you authorized to share from the third - party, you will not be able to register and log in through WeChat, QQ, Apple account, nor can you synchronize game data through this third - party account.
If you have any questions about the above content or encounter difficulties during use, please directly send an email to contact us.
1.2 Security Protection Function
To ensure the security of your use of our services, protect the interests of you, other users, or the public, and better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusions, we will collect the necessary information for achieving the security protection function.
1.2.1 To ensure the safe operation of software and services and optimize the service performance and results according to your device terminal and network status, we will collect the device information of your terminal users [device manufacturer name, device model, storage space size, device operating system type, operating system version, screen resolution, Mac address, iOS advertising identifier IDFA, IDFV, IP address], and sensor information.
1.3 Feedback Function
If you need to submit product optimization suggestions or feedback problems, you can find the feedback button in the product settings to submit. If you need to upload pictures or videos to support the problem, you can enable the camera/photo album permission. Refusing to authorize only prevents you from taking photos, videos, and uploading photos, but does not affect your normal use of other functions of our product.
1.4 Customer Service
When you file a complaint, appeal, or make an inquiry to us, in order to contact you conveniently or help you solve the problem, we may need you to provide the product name and email contact information. If you refuse to provide the above information, we may not be able to timely feedback the results of the complaint, appeal, or inquiry.
1.5 Message Notification
To ensure that you can receive in - product message notifications normally, the product may apply for the application notification permission. If you refuse to authorize this permission, you will only be unable to receive product - related message notifications such as product updates and maintenance, and it will not affect your use of other functions.
1.6 Payment Function
You can obtain virtual products related to our products and/or services, including gold coins, props, and membership qualifications, by making payments to us. Please note that the payment function is provided to you by us and our cooperative third - party payment institutions. We will not obtain payment account and password information related to your payment. After you successfully make a payment, we will only obtain the result verification information of your completed payment from the third - party payment service provider, and then provide you with the corresponding virtual products. If you want to know the specific rules for third - party service providers to collect personal information, please refer to the privacy policy of the third - party payment service provider you choose. You can also learn detailed information in the "Third - Party Service List" in this policy.
1.8 You understand and agree that some individual services may require you to enable specific access permissions on your device to achieve the collection and use of the information related to these permissions.
1.8.1 After you enable the camera and/or photo album permission, you can download, save, upload, and take photos/pictures/videos, and achieve the functions of downloading, saving, uploading information or providing problem - supporting materials in the feedback function.
1.8.2 After you enable the IDFA permission, you allow us to obtain the advertising identifier IDFA to optimize the game experience.
1.8.3 After you enable the application notification permission, you allow us to send you notifications so that you can learn about the latest product updates and maintenance information.
1.8.4 After you enable the network access permission, you allow us to access your local network and WiFi status to help you select an appropriate network connection method and ensure a stable network environment.
When you need to turn off these function permissions, your device will support this requirement. Please refer to or contact the service provider or manufacturer of your device for specific methods. Please note that enabling any permission means that you authorize us to collect and use relevant information to provide you with corresponding services. Once you turn off any permission, it means that you cancel the authorization. We will no longer collect and use relevant information based on the corresponding permission, nor can we provide you with the services corresponding to that permission. However, your decision to turn off the permission will not affect the information collection and use based on your previous authorization.

 

Sensitive Personal Information

In the past 12 months, we have not collected users' sensitive personal information.
Please note that as our business develops, we may adjust the products or services we provide. If the purpose, method, and scope of processing personal information of the adjusted and changed products or services change, we will inform you again and obtain your consent in accordance with the relevant requirements of laws and regulations. If we stop operating our products and/or services, we will promptly stop the activity of continuing to collect your personal information, notify you of the suspension of operation in the form of an announcement or email, and delete or anonymize the personal information related to the suspended business that we hold.

 

Information Collected by Third - Party Service Providers

We may cooperate with third - party service providers and integrate third - party services (including advertising placement and data statistics) into our products and/or services. We will not share the personal information you provide to us or that we collect from you with third - party service providers, nor will we collect your personal information on behalf of third - party service providers. The third - party service providers integrated through our products and/or services may have their own privacy policies, which are not bound by this Privacy Policy. Third - party service providers may collect the personal information necessary to provide services to you according to their own privacy policies. We will make commercially reasonable efforts to require third - party service providers to comply with relevant laws and regulations when processing your personal information and try our best to require them to take relevant confidentiality and security measures. However, we cannot guarantee that they will definitely take corresponding measures as we require.
You can comprehensively understand the details of the third - party SDKs integrated in the game through the following table. In addition, by clicking the third - party privacy policy link or visiting their official website, you can further know the specific rules for them to collect and use personal information. Please note that due to factors such as version iteration and function updates, third - parties may adjust the rules for collecting and processing personal information. Please refer to their official public announcements for specific content.

 

Third - Party Service List

 

2. How We Use Cookies or Similar Technologies

Cookies and device information identifiers (such as IDFV and IDFA for iOS; different identifiers vary in validity period, whether they can be reset by users, and acquisition methods), device sensor information, etc. are commonly used technologies on the Internet. When you use our related services, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect and identify the information when you access and use this product. We promise that we will not use cookies for any purpose other than those described in this Privacy Policy. We use cookies and similar technologies mainly to achieve the following functions or services:
(1) Ensure the safe and efficient operation of products and services
We may set cookies or anonymous identifiers for authentication and security protection, enabling us to confirm whether you are using the service safely or whether you have encountered theft, fraud, and other illegal acts. These technologies also help us improve service efficiency and response speed.
(2) Help you obtain a more convenient access experience
Using such technologies can help you skip the steps and processes of repeatedly filling in personal information.
Cookie Clearance: Most browsers provide users with a function to clear browser cache data. You can operate to clear cookie data in the browser settings function. However, after clearing, you may not be able to use the functions or services provided by us that rely on cookies.

 

3. How We Share, Transfer, and Publicly Disclose Personal Information

3.1 Sharing
We are obliged to keep your information confidential and will not share or sell any of your information, except in the following cases:
3.1.1 We have obtained your explicit consent or authorization in advance;
3.1.2 We are required to provide it in accordance with applicable laws and regulations or based on the mandatory requirements of judicial or administrative authorities;
3.1.3 It is necessary to provide it within the scope permitted by laws and regulations to protect the legitimate rights and interests such as the life and property of you, other users, or other individuals, or the public interest;
3.1.4 We provide your information at the legitimate request of your guardian;
3.1.5 We provide it in accordance with the relevant agreements (including online - signed electronic agreements and corresponding platform rules) signed with you or other legal document agreements;
3.1.6 We may share your personal information with affiliated parties based on your corresponding authorization. However, only necessary personal information will be shared, and it is subject to the purposes described in this policy. If the affiliated parties want to change the purpose of processing personal information, they will timely obtain your explicit consent.
3.2 Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following cases:
3.2.1 Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
3.2.2 In the case of merger, acquisition, or bankruptcy liquidation: If personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require that company or organization to re - seek your authorization and consent.
3.3 Public Disclosure
We will only publicly disclose your personal information in the following cases and on the premise of taking security protection measures that comply with laws and industry standards:
3.3.1 We have obtained your explicit consent;
3.3.2 Based on laws and regulations, legal procedures, litigation, or the mandatory requirements of government authorities, or in case of serious violation of our relevant agreements and rules, or to protect the personal and property safety of users or the public from infringement, we may disclose your personal information in accordance with laws and regulations or with your consent. However, we guarantee that, under the premise of compliance with laws and regulations, when we receive requests for the above - mentioned information disclosure, we will require the presentation of corresponding legal documents.
Please be aware that if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re - identify a specific individual and cannot restore it, then the sharing, transfer, and public disclosure of such processed data do not require separate notice to you and your consent.

 

4. Managing Your Personal Information

4.1 Information Management
You can access, modify, and delete the personal information you provide during the process of using our products and/or services. You can also contact us according to the contact information provided in this policy. The scope and method of accessing, modifying, and deleting personal information will depend on the specific services you use.

 

4.1.1 Accessing Your Personal Information

You can access your personal information by sending an email to devsupport@astrasen.com.

 

4.1.2 Correcting Your Personal Information

If you want to correct your personal information, please send an email to devsupport@astrasen.com. We will review the issues involved as soon as possible, and a dedicated person will verify your user identity and then give a timely reply.
When you find that we have processed your information incorrectly, you have the right to request us to make corrections or supplements. We may verify your identity. For your reasonable requests, we will do our best to support them. However, if the requests exceed the scope of our personal information storage, go beyond a reasonable limit, or if responding to your requests will seriously damage the legitimate rights and interests of you or other third parties, we may not be able to respond to your application.

 

4.1.3 Deleting Your Personal Information

If you find that we have collected or used your personal information in violation of the provisions of laws and administrative regulations or the agreements between the two parties, you can contact us via email at devsupport@astrasen.com to request deletion.

 

4.1.4 Right to Refuse Processing

You have the right to refuse our use of your personal information based on legitimate interests. You can send us an email to terminate our subsequent collection of your personal information.

 

4.2 Changing the Scope of Your Authorized Consent

You can change the scope of your authorized consent via email at devsupport@astrasen.com.
After you apply to withdraw your authorization, we will no longer process the corresponding personal information. Please understand that due to the withdrawal of your authorization, we cannot continue to provide you with the specific functions and/or services corresponding to the withdrawn consent or authorization. However, your decision to withdraw consent will not affect the processing of personal information carried out based on your previous authorization.

 

4.3 Right to Data Portability

You can obtain a copy of your personal information via email at devsupport@astrasen.com and transfer it to another data controller.

 

4.4 Account Cancellation

You can submit an account cancellation application via email at devsupport@astrasen.com. We will verify the authenticity of your identity and process your account cancellation application within one month.
Please note that canceling the account of the relevant product and/or service is an irreversible operation. After canceling the account, we will stop providing you with the product and/or service, and delete your personal information under this account or anonymize it, unless otherwise stipulated by laws and regulations.

 

4.5 Right to Restrict Processing

Under specific circumstances, you can request to restrict the scope of use of your personal information.

 

4.6 Complaint and Report

You can file a complaint or report. If you think your personal information rights may have been violated or you find clues about violations of personal information rights, you can contact us by sending an email to devsupport@astrasen.com. We will verify the situation and feedback on your complaint and report within the legal time limit.

 

4.7 Right Against Discrimination

Exercising your privacy rights will not affect your rights and interests in enjoying the services. We will not reduce the service quality or set differential treatment because of this.

 

4.8 Notification of Service Suspension

If we suspend our operations, we will promptly stop collecting your personal information. We will notify you of the service suspension either by individual delivery or public announcement, and delete or anonymize the personal information we hold about you.

 

5. Protection of Minors' Personal Information

If you are a minor under the age of 16, before using our related services, you should read and agree to this Privacy Policy jointly with the guardianship and guidance of your parents or other guardians.
We protect the personal information of minors in accordance with relevant laws and regulations. We will only collect, use, and process the personal information of minors when it is legally permitted and with the explicit consent of their parents or other guardians. If we discover that we have collected the personal information of minors without prior verified consent from their parents or other guardians, we will try our best to delete the relevant information as soon as possible.
If you are the guardian of a minor and have any questions about the use of our services by the minor you are guarding or the user information provided by the minor to us, please contact us in a timely manner.

 

6. How We Protect the Security of Personal Information

We attach great importance to the security of your personal information. We will strive to take reasonable security measures to protect your personal information, ensure that our personal information processing activities comply with the requirements of laws, administrative regulations, or other applicable systems. We will deploy technical and management measures in line with international standards (such as encrypted data storage and transmission, a reliable security protection system, etc.) to prevent unauthorized access, as well as leakage, tampering, and loss of personal information.
Although we have taken the above - mentioned reasonable and effective measures and complied with the standards required by relevant laws and regulations, please understand that due to technical limitations and various possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information. We will do our best to ensure the security of the personal information you provide to us.
You are aware and understand that the systems and communication networks you use to access our services may encounter problems due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of your personal information.

 

7. How We Store Personal Information

7.1 Storage Location

During the business operation process, we may store the collected personal information in countries or regions other than the country or region where the business is located. Due to differences in legal systems in different regions, the data protection standards may vary from those in your local jurisdiction. However, please rest assured that we will always take necessary technical and management measures to ensure the security of data during cross - border transmission.
It is worth noting that some countries and regions, such as EU member states, have developed strict regulatory frameworks for data outbound transfer, putting forward special compliance requirements for cross - border transmission. We will strictly abide by these regulations to ensure the legality and compliance of cross - border data transmission. If you want to know the detailed requirements for cross - border data transmission in specific regions and the corresponding measures we have taken, you can refer to the "Specific Region Provisions" section at the end of this policy.

 

7.2 Storage Period

We will only retain your personal information for the period necessary to provide you with products or services. During the period when you have not withdrawn, deleted, or canceled your account, we will continuously retain the relevant information. After the necessary period, we will delete or anonymize your personal information, unless otherwise stipulated by laws and regulations.

 

8. Revision of the Privacy Policy

In order to provide you with better services, products and services will be updated and changed from time to time. We will revise this Privacy Policy in a timely manner. Without your explicit consent, we will not reduce the rights you should enjoy under the currently effective Privacy Policy.
After this Privacy Policy is updated, we will release the latest version on the relevant interfaces of the product and/or service and remind you of the updated content by notification, so that you can timely understand the latest version of this Privacy Policy.

 

9. Contact Us

During the process of using our products and/or services, if you have any questions or suggestions about this policy, or if you think your personal information has not been protected as stipulated in this policy, you can contact us via devsupport@astrasen.com. We will process your inquiries and feedback to you via email.

 

10. Specific Region Provisions

10.1 Exclusive Rights and Interests for California Residents (Applicable to CCPA)

In the past 12 months, we have not sold or shared any user personal information with third parties, including the data of minors under the age of 16, and we have never collected users' sensitive personal information. If you are a California resident, in addition to the rights in the "Managing Your Personal Information" section 4 of this policy, you also have the following rights:
Right to Data Knowledge: You can apply to view detailed information such as the sources, usage purposes, and recipients of the data we have collected in the past 12 months.
Right to Information Correction: You have the right to request us to correct inaccurate personal information or delete personal data (except in cases stipulated by law).
Anti - Discrimination Guarantee: When you exercise the above rights, we promise not to reduce the service quality provided to you.
Decision - Making Autonomy: You can refuse our automated decision - making analysis based on personal data.
Right to Refuse "Selling" and "Sharing": Through the designated channels, you can clearly refuse us to "sell" or "share" your personal information.
We will process your request within 45 days after the identity verification is completed. In special cases, it can be extended to 90 days. You can also entrust an agent to submit the request, but you need to provide a written authorization certificate.

 

10.2 Special Instructions for Users in the European Economic Area, Switzerland, and the UK (Applicable to GDPR)

In addition to the rights in the "Managing Your Personal Information" section 4 of this policy, you also have the following rights:
Right to Feedback and Complaint: You have the right to object to our processing of your personal data for marketing purposes (including based on analysis and automated decision - making). Under the premise of complying with GDPR regulations, even if you object, we may still continue to process the relevant information. If you have any questions, comments, or complaints, you can inform us at any time through the contact information provided in this policy.
Cross - Border Transmission Guarantee: If there is a situation of transferring personal information outside the EU, we will use advanced technical means and strict physical protection measures to ensure information security and strictly abide by relevant EU laws and regulations. If you have any questions about the mechanism of cross - border personal information transmission, you are welcome to contact us at any time.
We will only collect, use, or store your personal information in the following situations:
(1) Information you actively and voluntarily provide;
(2) To provide you with the required services;
(3) To protect the major interests of you or others.

 

10.3 Rights and Interests Provisions for Virginia Residents (Applicable to VCDPA)

In addition to the rights in the "Managing Your Personal Information" section 4 of this policy, you also have the following rights:
You have the right to exercise the rights of data access, deletion, and correction (except in cases otherwise stipulated by law), and we will not reduce the service quality because you exercise these rights.
Sensitive Information Processing: Currently, we have not collected any sensitive personal information.
If you are not satisfied with our processing decision, you can apply for reconsideration through the channels provided in this policy.

 

10.4 Exclusive Provisions for Brazilian Residents (Applicable to LGPD)

In addition to the rights in the "Managing Your Personal Information" section 4 of this policy, you also have the following rights:
Users under the age of 18 must obtain the explicit consent of their parents or legal guardians before using this service, and the guardians need to have read and approved the terms of this policy. We will never deliberately collect the personal information of minors without consent. If you find that we may hold unauthorized personal information of minors, please contact us immediately, and we will quickly verify and delete the relevant content.
Consent to Cross - Border Transmission: When you accept this Privacy Policy, it means that you consent to our collection, use, and processing of personal information within the scope stipulated by the policy, including disclosing information to third parties when necessary and transmitting information outside Brazil.